Dear Valued Customers,
We hope this message finds you in good health and high spirits. We at Blu Technology want to take a moment to address a pressing matter that has come to our attention. However, before diving into the details, we would like to extend our gratitude for your continued support and loyalty.
Unfortunately, we have recently encountered a surge in fraudulent orders placed through our website and Amazon store. It has come to our attention that certain buyers have been utilizing stolen credit cards to make purchases, other fraudulent claims include individuals claiming that the orders have not been delivered, plus a plethora of chargebacks. Moreover, we have reason to believe that some of these individuals are reselling the products they obtained for free via these chargebacks on external platforms such as Amazon. These same bad actors also appear to be behind creating various knock-offs of Blu Tech's patented and patent-pending products!!
At Blu Technology, we take privacy and customer security very seriously. Our zero tolerance fraud policy aligns with our commitment to ensuring a safe and trustworthy shopping experience for all customers. As part of our ongoing efforts to combat fraud and protect the privacy of our customers, we reserve the right to cancel any orders that are flagged as potentially fraudulent.
While we understand that this may be disappointing for those affected, it is crucial to stress that these measures are in place to safeguard your personal information and maintain the integrity of our business. Our decision to cancel these flagged orders is based on extensive investigation and consultation with legal authorities. Our priority is to maintain the highest standards of customer service and ensure transparency throughout this challenging situation.
Further, these SAME BAD ACTORS are leaving FALSE NEGATIVE reviews to try to harm us!
We appreciate your understanding and patience as we continue to navigate this unfortunate situation. Rest assured, our dedicated team is working tirelessly to rectify the issues caused by these fraudulent orders. If you have any concerns or inquiries regarding your order, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you.
Once again, we want to extend our sincere appreciation for your support and loyalty, which remains instrumental as we work through these challenges. We will continue to prioritize your security and privacy while providing the best possible customer experience.
Please review our Zero Fraud Policy and visit our Frequently updated Fraudulent Seller and BAD Actors listing page for further information.
The Blu Technology Team